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BrokerMeta.ai

Legal

Privacy Policy

Effective 1 September 2026

This Privacy Policy explains how Whole Digital L.L.C-FZ, trading as BrokerMeta (“BrokerMeta”, “we”, “us” or “our”), collects, uses and protects personal information when you visit BrokerMeta.ai, contact us or interact with our services.

1. Who we are

BrokerMeta is a broker-data infrastructure business operated by:

Whole Digital L.L.C-FZ
United Arab Emirates

Privacy contact: hello@brokermeta.ai

For personal information collected through BrokerMeta.ai, Whole Digital L.L.C-FZ generally acts as the data controller.

2. Information we collect

We may collect the following categories of personal information.

Information you provide

When you contact us, request access, join a waiting list, request a demo or communicate with us, we may collect:

  • name;
  • business email address;
  • company name;
  • job title;
  • website;
  • country;
  • telephone number;
  • information contained in your message; and
  • any other information you choose to provide.

Website and technical information

When you use our website, we may automatically receive information such as:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • referring website;
  • pages viewed;
  • approximate location;
  • date and time of access; and
  • website interaction and performance data.

Account and service information

If BrokerMeta accounts or API access are made available, we may also process:

  • account details;
  • authentication information;
  • team and organisation information;
  • API usage;
  • integration information;
  • service logs; and
  • support requests.

Payment information

If you purchase a BrokerMeta service, payments may be processed by a third-party payment provider.

We generally do not receive or store your complete payment-card details.

We may retain information such as:

  • customer name;
  • billing address;
  • tax or VAT information;
  • subscription status;
  • transaction reference;
  • amount paid; and
  • payment status.

3. How we use personal information

We may use personal information to:

  • operate and secure BrokerMeta.ai;
  • respond to enquiries;
  • provide demonstrations;
  • manage early-access requests;
  • communicate about BrokerMeta;
  • create and administer accounts;
  • provide API or software services;
  • process subscriptions and payments;
  • provide technical support;
  • understand how the website and service are used;
  • improve our products and website;
  • detect fraud, abuse or security incidents;
  • maintain business and accounting records;
  • comply with legal and regulatory obligations; and
  • establish, exercise or defend legal rights.

Where applicable data protection law requires a legal basis, we rely on one or more of the following:

Contract

Where processing is necessary to provide a service you have requested or to take steps before entering into a contract.

Legitimate interests

Where processing is reasonably necessary for our legitimate business interests, including:

  • operating BrokerMeta;
  • improving our products;
  • securing our systems;
  • responding to business enquiries; and
  • developing commercial relationships.

We consider the impact of such processing on your rights and interests.

Where you have provided consent, including where required for:

  • marketing communications;
  • non-essential cookies; or
  • similar technologies.

You may withdraw consent where applicable.

Where processing is necessary to comply with applicable law, tax requirements, regulatory obligations or lawful requests.

Where UAE law applies, we process personal data in accordance with applicable requirements of the UAE Personal Data Protection Law and other relevant UAE legislation.

5. Marketing

We may send you information about BrokerMeta where:

  • you have requested it;
  • you have consented to receive it; or
  • applicable law otherwise permits us to contact you.

You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Service-related messages, such as security or account notices, are not marketing communications.

6. Cookies and analytics

BrokerMeta.ai may use cookies and similar technologies.

These may include:

Essential technologies

Required for security, navigation, authentication or basic website functionality.

Analytics

Used to understand website traffic, performance and how visitors use BrokerMeta.ai.

Preference technologies

Used to remember website choices or settings.

Where applicable law requires consent before using non-essential cookies, we will request that consent before activating them.

You can also control cookies through your browser settings.

7. Who we share information with

We may share personal information with service providers that help us operate BrokerMeta, such as providers of:

  • website hosting;
  • cloud infrastructure;
  • analytics;
  • email;
  • customer relationship management;
  • authentication;
  • payments;
  • accounting;
  • security;
  • customer support; and
  • professional services.

These providers may only receive information reasonably necessary to perform their services.

We may also disclose information:

  • when required by law;
  • in response to a lawful government or regulatory request;
  • to protect our legal rights;
  • in connection with fraud or security investigations; or
  • as part of a merger, financing, acquisition, restructuring or sale of all or part of the business.

We do not sell personal information to advertisers.

8. International transfers

BrokerMeta is operated from the United Arab Emirates and may use service providers located in other countries.

Your personal information may therefore be processed outside the country where you are located.

Where applicable law requires specific safeguards for international transfers, we will use appropriate mechanisms designed to protect personal information, which may include contractual safeguards or recognised transfer mechanisms.

For transfers subject to the GDPR or UK GDPR, these may include applicable standard contractual clauses or equivalent safeguards where required.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, contractual or security requirements.

Typical retention considerations include:

  • enquiries and sales communications: while the relationship remains relevant and for a reasonable period afterwards;
  • customer and contractual records: for the duration of the relationship and any legally required retention period;
  • billing and tax records: for periods required by applicable law;
  • security logs: for a period reasonably necessary to detect and investigate security issues; and
  • marketing information: until you unsubscribe or we determine that the information is no longer required.

We may retain anonymised information for longer where it can no longer reasonably identify you.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against:

  • unauthorised access;
  • loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

No internet-based system can be guaranteed to be completely secure.

11. Your privacy rights

Depending on where you live and which law applies, you may have rights relating to your personal information.

These may include the right to:

  • request access to your personal information;
  • correct inaccurate information;
  • request deletion;
  • restrict certain processing;
  • object to certain processing;
  • withdraw consent;
  • request portability of certain information; and
  • complain to an appropriate data protection authority.

Some rights are subject to legal exceptions.

To exercise a privacy right, contact us at:

hello@brokermeta.ai

We may need to verify your identity before completing a request.

12. EU and EEA visitors

If the GDPR applies to our processing of your personal information, you may have rights under the GDPR and may lodge a complaint with the data protection authority in the country where you live, work or believe an infringement occurred.

13. UK visitors

If the UK GDPR applies to our processing, you may have rights under UK data protection law.

You may also have the right to complain to the UK Information Commissioner’s Office.

14. UAE residents

Personal information relating to individuals in the UAE is processed subject to applicable UAE privacy and data-protection requirements, including the UAE Personal Data Protection Law where applicable.

15. Children

BrokerMeta is a business-to-business service and is not intended for children.

We do not knowingly collect personal information from children through the website.

16. Third-party websites

Our website may link to broker websites, regulatory websites and other third-party services.

Their privacy practices are governed by their own policies.

BrokerMeta is not responsible for the privacy practices of third-party websites.

17. Changes to this Privacy Policy

We may update this Privacy Policy as our website, products or legal obligations change.

The latest version will be published on BrokerMeta.ai with the updated effective date.

Where required, we will provide additional notice of material changes.

18. Contact us

Questions about this Privacy Policy or our use of personal information can be sent to:

BrokerMeta / Whole Digital L.L.C-FZ

Email: hello@brokermeta.ai

Website: BrokerMeta.ai